Delivery & collection

Courier charges

SQAQ uses Bob Go to obtain courier options for eligible South African delivery addresses. Courier delivery has a minimum charge of R145, including applicable VAT. The final available rate depends on the address, parcel dimensions, weight and selected service, and is shown before payment.

R145 is a minimum, not a flat rate or a promise that every destination is covered. If a valid courier rate cannot be obtained, we need to confirm a delivery arrangement before taking payment for a shippable order.

Production comes before courier transit

For print and branded products, the production schedule starts after the agreed payment, complete usable artwork and approval of the final proof. The courier’s transit estimate begins when the parcel is handed to the courier. These are separate periods.

Your selected product or order confirmation records the production arrangements. A special deadline needs written confirmation from SQAQ before you order. We will contact you about a delay rather than silently substituting a product or promising an unconfirmed date.

Your delivery details

Supply a complete street address, suburb, city, postcode, recipient name and reachable phone number. Include access instructions where necessary. Check the address before submitting checkout and tell us immediately if it changes.

If an address change, missed delivery or return creates an additional courier cost, we will explain the cause and obtain agreement to any lawful charge. You do not pay again for an error caused by SQAQ.

Dispatch and tracking

We send dispatch or tracking information when it is available for your order. Split deliveries or partial fulfilment need to be made clear to you. A courier estimate is not a guaranteed arrival time unless an express commitment has been agreed.

Goods remain at the supplier’s risk until delivery as required by applicable consumer law. A courier’s process does not remove your rights against SQAQ.

Collection from SQAQ

Collection is by arrangement from 32B Pres Steyn Avenue, Westdene, Bloemfontein. Only select collection if it is offered for the order and confirmed with SQAQ. Wait for a ready-for-collection notice before travelling.

We will confirm who may collect and any identification or order reference needed. We do not promise collection from a supplier’s warehouse as an alternative to your agreed delivery.

A missing or damaged parcel

Contact info@sqaq.co.za or call 082 890 1424 as soon as you notice a problem. Keep the packaging and photographs if available. We will investigate with the courier and explain the remedy. A courier claim window does not replace your statutory rights.