Terms & conditions

Who you are buying from

Your supplier is SQAQ (Pty) Ltd, registered in South Africa under company registration number 2018/248258/07. VAT registration number: 4400303089. Our business address is 32B Pres Steyn Avenue, Westdene, Bloemfontein, 9300, South Africa. Contact info@sqaq.co.za or 082 890 1424.

Company office-bearer: André Steyn, Managing Director. Place of registration: South Africa.

These terms cover purchases through the SQAQ website. The product description, selected options, accepted service scope, checkout total and terms recorded for your order form part of your agreement. We do not change an existing order by silently replacing the terms on this page.

Before you place an order

Check your selected product, size, colour, quantity, artwork option, delivery address and total. You can correct your basket or leave checkout before submitting the order. A recurring service must show its billing interval, any minimum term and the applicable renewal arrangement before you accept it.

Order and payment receipts acknowledge the transaction. Stock and the ability to complete your chosen branding or service still need to be confirmed. We will tell you promptly if we cannot fulfil an order and arrange the refund required by law. We do not substitute products, change your design or charge a higher amount without your agreement.

Prices, VAT and payment

Website retail prices are in South African rand and include VAT where VAT applies. Your order total identifies delivery, any selected design assistance and other agreed charges before payment. A product price does not include an unselected branding method, extra print position or additional design work.

Use only the payment methods offered at checkout. A payment notification is checked against the order before it is treated as paid. SQAQ does not ask you to send full card details, online banking passwords or one-time codes by email, chat or a support ticket.

If a displayed price contains an obvious error, we will explain the error and the corrected amount. We will not debit the difference without your agreement. Your rights relating to displayed prices remain intact.

Stock, timing and delivery

Available quantities can change while an order is being prepared. The product and order confirmation identify the relevant production or service timing. For branded work, production time begins after payment, usable artwork and the required proof approval are ready. Courier transit time follows production.

Where no different period has been agreed, the ECTA order-performance rules apply, including the ordinary 30-day performance period and applicable cancellation and refund rights. We will contact you if an agreed date cannot be met. See Delivery & collection for addresses, courier charges and delivery queries.

Artwork and personalised work

Only upload material that you own or are entitled to use. SQAQ design assistance costs R250, including applicable VAT, per selected design brief. Product, printing and delivery charges are separate. Any additional brief or out-of-scope work needs a separate agreement.

You approve a specific artwork version before print or branding production. Check spelling, numbers, contact details, layout, size and placement. Approval does not excuse a production defect, a deviation from the approved proof or an error introduced by SQAQ. See Artwork & proof approvals.

Services, subscriptions and hosting

Service plans include the stated deliverables and revision allowance. New directions, extra content, extra platforms, additional versions and work after approval are included only if expressly agreed. A request in a project message does not by itself authorise an additional fee.

Website design packages, hosting, domain registration, maintenance and marketing retainers are different services. A 12-payment website design package does not silently renew into unlimited design or maintenance. Separate continuing hosting and domain renewal charges must be disclosed and agreed. See Services & subscriptions for notice, handover and cancellation.

Cancellations, returns and problems

Contact info@sqaq.co.za or open a support ticket with your order number and the issue. Our Returns & refunds policy explains eligible online cooling-off cancellations, personalised goods, defective goods and refunds. Statutory rights cannot be removed by a product description, a proof approval or these terms.

Ownership and permissions

Your existing logos, artwork, business information and client-owned accounts remain yours. The selected service defines the final files and handover included in the price. Third-party fonts, software, imagery and reusable tools keep their applicable licence conditions. A free AI concept is not a trademark registration or a promise that a design is exclusive.

We may use an assigned production or service specialist to fulfil your order. SQAQ remains your retail supplier and contact. Access to your work must be limited to what is needed for that assignment.

Fair use and disputes

Do not use the website to submit unlawful material, impersonate someone, access another customer’s work or interfere with the service. We may restrict misuse while preserving your lawful access, paid-service rights and ability to raise a complaint.

South African law applies. Please contact SQAQ first so we can investigate. You may also use the relevant consumer ombud, the National Consumer Commission or a court with jurisdiction. We do not require you to surrender statutory remedies or pay for compulsory private arbitration. Nothing here excludes liability or rights that may not lawfully be excluded.