Services & subscriptions

What your plan includes

Your selected SQAQ product records its deliverables, quantity or monthly allocation, supported platforms, final formats, revision allowance, billing interval and any minimum term. Your accepted brief records the detail needed to deliver it. Extras require a separate agreement; they are not added just because you ask a question.

A once-off article, campaign or design purchase does not automatically become a subscription. Monthly services repeat the stated allocation for each paid cycle. Unused content or support time does not roll over unless your selected plan expressly says it does.

Getting started

Work is scheduled after the agreed payment, complete brief, usable assets and any necessary delegated account access are ready. SQAQ confirms the production slot and what you need to supply. Do not send passwords or one-time codes in project comments.

Where an eligible service is to begin within the ECTA seven-day cooling-off period, we need your express consent to begin early. Buying the plan alone is not treated as a separate instruction to waive a statutory right.

Review and approval

The project workspace brings submitted work, versions, approval decisions and messages together. Nominate one authorised approver and return one consolidated revision list. A revision stays within the approved brief; a new concept or extra deliverable is a new scope.

A correction to SQAQ’s own error does not reduce your included revision allowance. Publishing, sending a campaign, launching a website or printing needs explicit approval of the relevant version and arrangements. Delayed feedback can move the schedule; silence does not count as approval.

Website design packages

The standard website design packages use 12 monthly payments for the stated website scope. Their included initial hosting, storage, email allocation and first-year standard available .co.za domain are the items expressly listed in the selected plan.

The design-package subscription ends after its 12 payments. Continuing hosting, annual domain renewal and optional maintenance are separate services. Their tariff, renewal basis and any required approval must be disclosed before activation; they do not become undisclosed extra payments at the end of the design package.

Monthly marketing and care services

Your first payment date and renewal arrangement are shown with the subscription. Marketing, SEO and advertising services provide the stated professional work; they cannot guarantee a particular ranking, sales total, lead count, platform approval or inbox placement.

Advertising media budgets, sending credits, premium software, photography and other third-party charges are separate unless specifically included. SQAQ needs an agreed budget and authority before any of those costs are incurred.

Cancelling or changing a service

Send a written request to info@sqaq.co.za or use a support ticket so there is a clear record. We will confirm the effective date, remaining agreed deliverables and any lawful amount due. A plan change does not retrospectively change a paid cycle without agreement.

For ordinary rolling monthly retainers, give one calendar month’s written notice unless a shorter applicable statutory period applies. Where section 14 of the Consumer Protection Act applies to a fixed-term agreement, you may cancel on 20 business days’ recorded notice, subject only to a reasonable lawful cancellation charge. We do not automatically demand every unpaid future instalment.

Applicable cooling-off rights, remedies for poor service and other mandatory consumer protections take priority over a contractual notice period. Completed agreed work and unavoidable costs are assessed fairly; no blanket “all payments are non-refundable” rule applies.

Hosting, domains and overdue payments

Domain registration, renewals and hosting have their own disclosed billing periods and service terms. Domain availability is checked again when registration is attempted; a search result does not reserve a domain. Premium names and third-party licence costs require separate agreement.

If payment is overdue, we will notify you and explain any service restriction or suspension permitted by the agreement and law. A suspension does not authorise an unrelated transfer of your domain or the deletion of your work without the applicable process. Ask SQAQ about handover, backups or a billing error before a due date where possible.

Handover and support

The agreed final files and client-owned account access remain subject to the purchased handover scope and applicable licence conditions. SQAQ remains your contact even where an assigned specialist helps deliver the service.

Open a support ticket for an issue and include the affected order or project. Support is different from approving an extra cost or changing the scope. We will explain the next step and preserve your statutory remedies.